@InProceedings{Kisser2024_1203,
<br/>   author = {Lea Kisser and Matthias Busch and Ingo Siegert},
<br/>   booktitle = {Studientexte zur Sprachkommunikation: Elektronische Sprachsignalverarbeitung 2024},
<br/>   title = {Review of Usage and Potentials of Conversational Interfaces at Universities and in Students Daily Lifes},
<br/>   year = {2024},
<br/>   editor = {Timo Baumann},
<br/>   month = mar,
<br/>   pages = {38--45},
<br/>   publisher = {TUDpress, Dresden},
<br/>   abstract  = {The continuous advancement of digitization extends beyond educational institutions, giving
rise to numerous innovations, particularly in the realm of study information [1]. One avenue
for incorporating digital methodologies involves leveraging conversational agents (CAs) [2],
serving as interactive interfaces bridging the gap between humans and computers. In the
broader context, conversational agents are gaining prominence, offering several benefits to their
users. The overarching goal is to comprehensively assist users through these intelligent systems.
Consequently, exploring existing university chatbots becomes imperative to discern the areas
where they excel. This research aims to scrutinize diverse chatbot systems, delving into their
use cases and the challenges they encounter, employing a systematic review. Here it turns out
that chatbots support universities the most in the fields of administration, e-learning and mental
health. Furthermore, the study will investigate practical experiences on the potential applications
and implementation of these systems in university settings, incorporating insights from an online
survey and interviews, both made with experts. Here it comes to conclusion that preparation in
relation to a chatbot implementation is the key factor to success. Otherwise, a failed system is
nearly impossible to be saved, once users lost trust in the system. Therefore, carefully made
preparations in the technical and organisational field are necessary to provide a helpful assistant.},
<br/>   isbn = {978-3-95908-325-6},
<br/>   issn = {0940-6832},
<br/>   keywords = {Chatbots und Dialogsysteme},
<br/>   url = {https://www.essv.de/pdf/2024_38_45.pdf},
<br/>   doi = {10.35096/othr/pub-7078},
<br/>}