@InProceedings{Hillmann2024_1201,
<br/>   author = {Stefan Hillmann and Philine Kowol and Adnan Ahmad and Ruochen Tang and Sebastian Möller},
<br/>   booktitle = {Studientexte zur Sprachkommunikation: Elektronische Sprachsignalverarbeitung 2024},
<br/>   title = {Usability and User Experience of a Chatbot for Student Support},
<br/>   year = {2024},
<br/>   editor = {Timo Baumann},
<br/>   month = mar,
<br/>   pages = {22--29},
<br/>   publisher = {TUDpress, Dresden},
<br/>   abstract  = {This paper describes the usability evaluation of the parts of the CHATU
chatbot. The evaluation was conducted with 21 participants. A focus of this paper
is the description of the carefully designed evaluation procedure, which aims to
avoid textual priming of the participants. The general evaluation procedure can be
applied to other speech- or text-based conversational systems, and additional material
is provided. The evaluation results show that the usability and user experience
of CHATU are positively rated. However, the naturalness and novelty of the interaction
are not optimal, and the potential influence of users’ experience with LLMs
on the evaluation is discussed.},
<br/>   isbn = {978-3-95908-325-6},
<br/>   issn = {0940-6832},
<br/>   keywords = {Chatbots und Dialogsysteme},
<br/>   url = {https://www.essv.de/pdf/2024_22_29.pdf},
<br/>   doi = {10.35096/othr/pub-7076},
<br/>}