Title: Conversation modelling for chatbots: current approaches and future directions
Authors: Michael McTear
Abstract:
Chatbots have emerged as a new way to interact with services on the
web and with smart devices, providing conversational interfaces that are ostensibly
more intuitive and more natural than traditional user interfaces. This paper examines
the conversation models of the main chatbot frameworks and assesses the extent to
which they model important conversational phenomena such as follow-up questions,
changes of topic, out-of-scope utterances, and other conversational phenomena. The
paper concludes by considering research directions for intelligent conversational
agents of the future.
Year: 2018
In session: Hauptvortrag
Pages: 175 to 185